Cancellation and Refund
Thank you for choosing Lyle for your cosmetic needs. We strive to provide you with the best products and customer service. Please read the following cancellation and refund policy carefully.
Cancellation Policy:
Cancellations are only accepted before the product has been dispatched or delivered.
To cancel your order, please contact our customer service team at info@lylebeauty.com with your order number and cancellation request.
Once the product has been dispatched or delivered, cancellations cannot be processed.
Refund Policy:
Refunds are only applicable for orders that have been canceled before dispatching or delivering the product.
To request a refund, please contact our customer service team at info@lylebeauty.com with your order number and refund request.
Refunds will be processed within 5 business days of receiving your cancellation request.
Refunds will be issued to the original payment method used for the purchase.
Exceptions:
If you receive a damaged or defective product, please contact us within 3 days of receiving the item.
We may require photographic evidence of the damage or defect to process a replacement or refund.
If the product is damaged during transit, we may require you to file a claim with the shipping carrier.
Contact Information:
For cancellation and refund requests, please contact our customer service team at infoe@lyleBeauty.com.
Policy Changes:
Lyle reserves the right to modify or update this cancellation and refund policy at any time without prior notice. Please check our website or contact customer service for the latest policy information.
By placing an order with Lyle, you acknowledge and agree to abide by the terms and conditions of this cancellation and refund policy.